Christmas Opening Times:
We will be closing down over the Christmas break. Our offices will close at 1pm on Friday 21 December 2018 and will reopen again at 9am on Wednesday 2nd January 2019. Any orders placed over this time will be processed on our return on the 2nd January.
Important Dates:
Wednesday 19th December - 4pm - Deadline for 3 day turnaround products such as pop up stands
Thursday 20th December - 4pm - The deadline for 48 hour orders
Friday 21st December - 1pm - Our office close for the Christmas holidays
Wednesday 2nd January 2019 - 9am - Our offices re-open
We would like to wish our clients a happy Christmas and new year.
Turnaround times:
Our standard delivery time is 48 hours unless stated otherwise in the product description, this means, for example, if you order before 4pm on a Monday you will receive your banner stand on Wednesday. For our express 24 hour service if you order before 2pm on a Monday you will receive your banner stand on Tuesday.
All our turnaround times are based on working days (Monday to Friday), not including public holidays.
The printing turnaround time starts when your order is paid for and print ready artwork is received at our office before 4pm for our 48 hour turnaround and 2pm for our 24 hour turnaround. All orders confirmed and paid for after 4pm (or 2pm for 24hr) will be processed the next working day.
All turnaround times quoted are typical turnaround times, and cannot be guaranteed. Delivery can vary depending on quantities, order specifications, machine requirements, delivery companies, and any other circumstances which may be beyond our control. We will always do our best to ensure your print gets to you in the quickest time possible.
Delivery:
We offer FREE DELIVERY on all orders dispatched to England and Wales mainland addresses, and Scotland Lowlands, using Interlink Express - if you know your consignment number, you can track your banner here: Track Your Banner.
We can also deliver to Northern Ireland or the Isle of Wight but for this service you’ll need to place your order by phone (we are unable to accept online orders outside mainland UK).
Please order in time for us to process your order and produce the goods. We give a turnaround time for each product on our product pages.
We cannot guarantee the service of our couriers that falls outside our control. (eg: mis-routing of parcels, failure to find addresses, no one avaiable to sign for goods, vehicle breakdowns, courier service delays or weather delays). If you need us to work faster, then please call us and we’ll do everything we can to meet your timescales.
| SERVICE | COST |
| Standard next day This works best for most of our customers. The goods travel by overnight courier and normally arrive at your premises any time between 8:30am and 5pm the next day (excluding weekends). You will be able to track your order’s progress online using your tracking number. |
FREE |
|
Express delivery - PRE 12pm |
£12.00 plus VAT |
|
Express delivery - PRE 10:30am |
£30.00 plus VAT |
|
Express delivery Saturday - PRE 12pm |
£28.00 plus VAT |
|
Same day van |
POA |
*Note: All deliveries must be signed for, so please make sure someone is there to receive the goods.
Cancellations - Please note that if an order is cancelled (subject to agreement by us,) before production starts there will be a £10.00 plus VAT (£12.00) cancellation charge to cover administration and card costs.
